FAQ

 

How may we help?

Our FAQ should have the answer you’re looking for.  

  

ORDERING

 

Do you offer fully bespoke hampers? 

Absolutely. If you have something unique in mind get in touch for a design consultation and we’ll help you create the ultimate gourmet gift. Minimum spend £200.

 

Do you offer a corporate gift service? 

Whatever your business needs, together we can find the right gift solution. We offer brand customisation and preferential rates for large volume orders. Contact us for a commitment-free quote. 

 

Can I order over the phone?

We’ve designed www.thackraybrown.co.uk so that ordering our hampers online is as simple as possible. But if it’s more convenient for you to place an order by phone, please don’t hesitate to call us at +44(0)7725894760. Contact us

 

Can I send you my order by email?

If online checkout isn’t suitable for your order, please feel free to email your request to info@thackraybrown.co.uk. Ordering via email is recommend for corporate customers. 

 

How do I track my order? 

We ship to UK addresses using the 24hour tracked service by ParcelForce. All online orders can be tracked via the email you will have received confirming your purchase. Your unique tracking number will be sent to the email address provided at checkout upon order fulfilment. 

 

INTERNATIONAL HAMPERS

 

Do you ship outside of the UK?

Yes, we offer a DHL international shipping service upon request for our fully tailored hampers. Minimum spend £200. Contact us for a commitment-free quote. 

 

 What can I send abroard?

We have a large range of items that can be shipped internationally adjusted to meet with the respective restrictions of each country. Sadly we cannot ship perishable items outside of the UK due to risk of spoliage during transportation. To discuss your fully tailored international hamper please get in touch.

 

PRESENTATION & PACKAGING

 

What are your hampers made from?

Our Introductory, Small and Medium hampers are made from mycelium, a 100% biodegradable material which harnesses the protective structure of fungi. They’re designed to be composted, or planted in the ground after use, and come with a sachet of wildflower seeds that can be sown with the box for a beautiful, carbon positive outcome. 

 

Our Large hampers are made from reclaimed-wood and produced in England by New Life Wood, a community support program for the unemployed, ex-offenders, and those with mental health issues.

 

You can trust that all the protective packaging inside our hampers is made from recycled materials or green manufactured. For example, we use Woolcool insulators and Forest Stewardship Council approved packing paper.   

 

The colourful shredded paper used for protecting your hamper's items is biodegradeble. In many British counties it can be recycled if placed into an envelope, please check with your local council.

 

Can I add a gift message to my hamper?

Yes, at checkout we’ll ask if you’d like to add a personal message which will be hand-written in a greetings card. 

 

ALLERGIES

 

Where can I find allergy advice for you hampers? 

Allergens are printed on the packaging of all hamper items. Whilst every effort has been made to ensure the products within your hamper match the dieatary requirements selected for the "Collections" we do encourage you to check the packaging prior to consumption. 
We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.
All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.
If you have any concerns in relation to allergens or any other dietary requirements, please contact us prior to purchase on +44(0)7725894760.

Don’t see your question here? Ask us directly via our Contact page.